# Just a little AI resistance, as a treat

- HackerByte page: <https://hackerbyte.net/en/stories/a-philosophical-discussion-about-ai-ethics-or-controllability-50352257>
- Original source: <https://shkspr.mobi/blog/2026/11/just-a-little-ai-resistance-as-a-treat/>
- Hacker News discussion: <https://news.ycombinator.com/item?id=50352257>
- Submitted to Hacker News: 2026-11-03T14:14:12.000Z

A philosophical discussion about AI ethics or controllability.

## AI-generated summary

The author details an experience with Ocado's customer service where an initial, seemingly AI\-generated response to a technical bug report was impersonal and unhelpful. After the author provided negative feedback, a human representative responded, apologizing for the robotic reply and thanking the author for the detailed diagnostic, highlighting the importance of human interaction for genuine complaints.

## Key points

- An author reported a malformed calendar invite issue to Ocado via a customer service form.
- The initial response, signed "Lulu," felt like a generic, AI\-generated reply.
- The author provided negative feedback, specifically criticizing the use of AI for customer complaints.
- A subsequent human representative apologized for the previous AI response and acknowledged the detailed feedback.
- The author argues that using AI for direct customer replies to complaints is disrespectful.